Horrible, horrible company. I will never order from RugsUSA again. Initially I'd had no problems with my order and I even quickly received an email saying that it was being processed and should ship out soon. Well, one out of the two rugs I ordered did ...
I had already placed my order with Rugs USA when I came across some very negative reviews of the vendor on this site. Four days had already passed since I placed my order--past the 48 hour shipment window they promise--and I'd heard nothing. Concerned, ...
Order placed: 11/8/06 Invoice total: $211.30 Credit card charged: $251.30 Order content: 5'7" Funky Shag Rug - Duval Street I've unfortunately had a host of issues with this company. To summarize: 1) My credit card was charged $251.30 for a ...
I eventually did get the rug I ordered. That seems to be a better outcome than some of you have described! However, it took weeks and weeks for it to arrive. I was told initially that the rug would take 3 to 5 days for order processing and then 3 ...
The rug I ordered from RugsUSA.com was supposed to ship in 2-3 weeks. A month after I placed my order, I still hadn't received the rug or any notice about it. I called customer service and was put on hold for 20 minutes before they told me it would ...
WORST SERVICE I HAVE EVER RECEIVED ANYWHERE!!!! After calling and checking stock, I ordered two identical rugs in two different sizes and was charged immediately. One rug arrived a few days later, with a note saying that the other was on back order. A ...
Don't be fooled by their website. The website looks great but they don't deliver.This company is only a distributor for other companies. They were not able to get me my order after I had spent over an hour with their representative placing the order and ...
Turn around and find another review if you aren't ready for horror... It's been 1 month and we are still waiting for credit for a returned rug. First, the deal, Rugs USA say.... they will refund your purchase but be prepared for hoops AND a deadline (10 ...
I bought a rug from RugsUSA.com several months ago. The price was good and delivery was free. My credit card was charged immediately. Three weeks later, no rug. I called the company and was told they were backed up with orders, but it would be...
RugsUSA sucks !! They are a switch and bait company. I ordered a rug, two weeks later after the rug was order, and they charged my credit card an additional $2100. I had the rugs in my new house for an entire week. They told me the price was wrong on the ...
I ordered a rug from RugsUSA.com, when placing my order I must have hit the button twice, creating a duplicate order. Since I placed this order on a Saturday I was unable to call, so I called first thing Monday morning. I explained the situation, they ...
I ordered an item in early November. The item did not ship, and I called Rugs USA to find out why. After a horrendously long wait on the phone I spoke to someone who informed me that the item was on backorder. (Their first mistake: they did not send ...
Horrible, horrible customer service. Never received order confirmation (though, that may have been Windows Live Mail, which filters out many important things). Fully accepting that was probably a problem on my end, I contacted "Live Chat." I asked the ...
I was able to buy a wool rug from Rugs USA for about 20% less than my local dealer. The quality of the rug was great and they offered free shipping which I really liked. The rug arrived within 10 days....
I was super disappointed. There was initial credit card confusion at the beginning of my ordering process -- they sure cleared that up PRONTO. Once cleared, they never placed my order with manufacturer. I learned this on my fourth call to try to track. Then, after they said they'd placed the order, they never bothered to tell me it was on Back Order. There was no excuse for the back order, as they had no problem clearing up my credit card number situation in less than a day. I can only assume that when it comes to them getting your money, they are super efficient. Had they shown such efficiency with my order, this review would not be so negative. I will say, however, that the staff remained polite throughout this odyssey -- albeit clueless and not very helpful. Sad, sad. That rug matched perfectly... Read more
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Nov 24 '03
Found website through Google search engine, site is easy to navigate and I found the type and color area rug at a reasonable price. Shipping was quick and the rug is exactly as pictured and just what I ordered. Read more
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Nov 22 '03
Site was easy to navigate. Search revealed product we wanted. The whole experience was quick and easy. Read more
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Nov 22 '03
Working with RugsUSA was fine. Apparently there was a mistake in shipping from the manufacturer which they are working to correct. I anticipate receiving the correct rug this week. Read more
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Sep 22 '07
ORDER PLACED 9/1/2007 AND TODAY IS 9/22/2007. ORDER NOT RECEIVED YET BUT HAVE CHECKED STATUS. ORDERED TWO OTHER RUGS ABOUT 2 MONTHS AGO. SAME TIME FRAME FOR SHIPPING BUT THEY WERE EXACTLY AS SHOWN ON WEBSITE AND I LOVE THEM. VERY NICE QUALITY. Read more
Quality product delivered quickly and well packaged. Vendor allowed for 15 day return policy. Read more
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Nov 24 '03
It's really taking a long time to get my item, it's been 3 1/2 weeks since I ordered it. I had tried earlier in the year to buy the same rug and ended up cancelling because it took so long, due to backorder according to the customer service rep who hung up on me twice before letting me know this. It's the only place I've found that has this item or I would DEFINATELY go elsewhere. Read more
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Nov 24 '03
The rug was not right for my home and to return it has been a nightmare. I had 10 days (only) from the date I received it to return it. If over the 10 days I would not be refunded my money. The rug was returned in time and my credit card has still not be credited. Read more
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Oct 31 '03
Excellent value and speed of delivery. Watch for online coupon deals to make it an unbeatable deal.
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Nov 24 '03
We still have not received all the articles ordered. For some reason they sent the rug pad after the shipped the rug, so it is kind of awkward to have this big rug that we cannot put down until the rug pad gets here. Otherwise, the quality is good, the website makes sense and they got the rug here on time. Read more
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Oct 04 '07
Very happy with the product and service fron Rugs USA. The roduct is excellent and the service exactly as told. Read more
I liked the plain and simply. Placed the order and recieved the rug. Easy as pie
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Jul 04 '07
One rug was on backorder, but I had to call twice to find this information out. The first call I was told they would look into it by contacting the warehouse and they would email me back with an explanation as to why I hadn't yet received the rug. When I never did get that email, I called back again and was told it was on backorder for 6-10 weeks from date of order. Not sure if/when I would have been informed had I not called them to ask about whereabouts of my order. Read more
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